Terms and Conditions

These service terms explain the rules that apply when you access or use Hera Casino’s website, player account, games, promotions, and related services. By registering, logging in, depositing, or otherwise using the platform, you agree to these site terms and any additional rules we publish. This page sets out the main rights, responsibilities, and restrictions that govern use of the casino, and it should be read together with our other policies.

Who may use the platform

Hera Casino is intended for adults only. You must be at least the minimum gambling age required where you are located, and you must not use the site if online gambling is unlawful for you. It is your responsibility to confirm that participation in online gaming is permitted under the laws that apply to you. We may limit or block access from certain states, territories, or regions at any time.

Creating and managing your account

When you register an account you must provide accurate, current, and complete information. Your account must be registered in your real name, and you may only hold the number of accounts the operator permits. We may require information updates or restrict account activity until you have provided requested details. Account registration, access, and use are subject to verification and any additional account rules posted on the site.

Identity checks and verification

To meet legal and security obligations, Hera Casino may ask you to provide documents or information to confirm your identity, age, address, or payment method ownership. Typical verifications include government-issued ID, proof of address, and payment receipts. Verification requests may occur at account opening, before a withdrawal, after suspicious activity, or at other times we consider necessary. We will suspend certain account services until verification is completed.

Using your player account

You are responsible for all activity that occurs under your account credentials. Keep your username and password confidential, and notify support immediately if you suspect unauthorized access. Accounts are strictly personal; you may not share, transfer, sell, or allow another person to use your account. If multiple people use a single account, the account may be restricted or closed, and funds may be withheld pending review.

Deposits, withdrawals, and balances

Hera Casino accepts a range of payment methods, including MasterCard, Visa, Neteller, and Skrill, and transacts in United States dollars where applicable. Payment method availability, processing times, and limits vary by method and location. Withdrawal requests may be subject to verification, hold periods, and reasonable checks before approval. We may require source-of-funds confirmation, and we may return funds to the original payment source where required. Transaction and processing times depend on your selected payment method and any verification required.

Bonuses, promotions, and bonus terms

Promotional offers, bonus credits, and free spins are made available under separate bonus terms. Offers may have specific eligibility rules, minimum deposit requirements, wagering requirements, time limits, eligible games, and maximum withdrawal or conversion limits. Bonus funds may be non-sticky and treated separately from deposited funds. Always review the specific promotion terms before opting in; the current rules for promotions are posted on our Bonus Terms page (/bonus-terms).

Game availability, devices, and software providers

We provide games from licensed suppliers, including Microgaming (Apricot) and NetEnt, but availability varies by location, device, and platform. Games, features, and content may be added, updated, suspended, or removed for maintenance, regulatory reasons, or software changes. Mobile access, browser support, and performance depend on your device, operating system, and internet connection. Some services may be limited by geolocation or other technical requirements.

Fair play and prohibited behavior

Using the platform fairly and honestly helps protect everyone. Prohibited conduct includes, but is not limited to:

• using false information, stolen payment methods, or fraudulent documents;
• colluding with other players, attempting to manipulate game outcomes, or exploiting software glitches;
• using bots, scripts, or automated systems to play or place bets;
• abusing chargebacks, bonuses, or promotions in a way that breaches stated rules;
• transferring funds between accounts or allowing third parties to operate an account on your behalf.

We expect all players to follow these basic standards; failure to do so may lead to restrictions or account closure.

Restricted conduct and our rights

If we reasonably suspect a breach of the platform rules, fraud, money laundering, bonus abuse, or other misuse, we may take action to protect players and the service. Actions may include refusing service, limiting deposits or withdrawals, suspending bonuses, freezing or closing accounts, withholding funds pending investigation, or returning funds to the source payment method. We will act reasonably and in accordance with applicable law, and we will notify you where possible about actions affecting your account.

Errors, technical faults, and corrections

Occasional errors or technical issues can affect games, displayed balances, promotions, or transactions. Where there is an obvious mistake, pricing error, incorrect game result, or system fault, we reserve the right to correct the error and take appropriate steps to resolve the matter in a fair and proportionate way. This may include voiding bets, reversing transactions, or adjusting balances. We do not guarantee uninterrupted access, and we are not liable for losses that result from temporary technical faults outside our control.

Responsible gaming and player protection

Gambling should be treated as entertainment, not a way to make money. Hera Casino provides tools and options to help you play responsibly, including deposit limits, loss limits, session reminders, and self-exclusion. If you need to restrict or suspend your account, or if you are concerned about your gambling, please review our Responsible Gaming page (/responsible-gaming) for details and support resources. For specific questions about account controls and protection, contact customer support.

Intellectual property and acceptable use

The site’s design, text, graphics, software, and other original materials are owned by Hera Casino or our licensors. You may use site content for personal, noncommercial purposes only. Copying, reproducing, publishing, transmitting, distributing, or creating derivative works without prior written permission is prohibited. Commercial use or systematic extraction of site content is not allowed.

Third-party services and linked content

Some games, payment processors, analytics, and technical services are provided by third parties. Those third parties have their own terms, service levels, and privacy practices. Third-party links may appear on the platform for game providers, support tools, or partners; we do not control those sites and are not responsible for their content or services. For information about how we handle personal data in connection with third parties, see our Privacy Policy (/privacy-policy).

Limitation of liability

To the fullest extent permitted by law, Hera Casino is not liable for indirect, consequential, special, or punitive damages arising from your use of the platform. We are not responsible for losses or damages caused by technical interruptions, third-party failures, unsupported devices, connectivity problems, or force majeure events. Nothing in these terms excludes liability for death or personal injury resulting from our negligence or liability that cannot be limited by law.

No guarantees — service provided as available

The website, games, and services are provided on an “as is” and “as available” basis. While we strive to deliver a reliable service, we cannot guarantee constant availability, error-free operation, or that every feature will always be offered in every location. Maintenance, regulatory requirements, software changes, or other circumstances may require temporary or permanent modification of services.

Changes to these conditions

Hera Casino may update these site terms from time to time. When we make changes, the most recent version published on this page will apply from the date shown. We encourage you to review these terms periodically; continuing to use the platform after updates means you accept the revised terms.

Related policies you should read

Other pages contain important, related rules and information. Please review:

• Privacy Policy — /privacy-policy
• Responsible Gaming guidance — /responsible-gaming
• Bonus Terms — /bonus-terms
• AML and KYC policy — /aml-kyc
• Cookie Policy — /cookie-policy

These documents form part of your agreement with Hera Casino and explain specific practices in more detail.

Contact and support

If you have questions about these conditions, account verification, or any service issue, contact our support team at support@heracasino.com or by phone at +18889064608. Support can help with account queries, verification steps, and directing you to the correct policy pages.

This set of rules is intended to create clear, fair expectations for using Hera Casino’s website, player account, and services. By continuing to use the platform you confirm that you have read, understood, and accept these terms and any other conditions that apply to specific features or promotions.